At pk12, we take the privacy of our players seriously — whether you are based in Karachi, Lahore, Islamabad, or anywhere else across Pakistan. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over your own data. Please read it carefully. By using the pk12 platform you confirm that you have read and understood this Policy.
Six core principles that guide how pk12 handles your personal information — plain language, real commitments.
All personal data stored by pk12 is protected using 256-bit SSL encryption at rest and in transit. Access to player data is restricted to authorised personnel only, and all data access is logged and audited. We do not store raw payment credentials on our servers.
pk12 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Full stop. Your data is used exclusively to operate your pk12 account, provide our services, comply with legal obligations, and improve the platform for Pakistani players.
You have the right to access, correct, export, and request deletion of your personal data held by pk12. These rights can be exercised at any time by contacting our support team through your account dashboard. We will respond to all data requests within 30 days of receipt.
pk12 only processes your personal data where it has a lawful basis to do so — including contractual necessity (running your account), legal obligation (KYC and anti-money laundering requirements), legitimate interests (fraud prevention and platform security), or your explicit consent where required.
pk12 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years after account closure to satisfy anti-money laundering regulatory requirements. Marketing data is deleted upon opt-out.
In the unlikely event of a personal data breach that poses a risk to your rights, pk12 will notify affected players without undue delay and no later than 72 hours after becoming aware of the breach. We will provide clear information about what data was involved and what steps we are taking.
pk12 is an internationally licensed online gaming and sports betting platform operating at pk12.pro, serving players primarily in Pakistan including Karachi, Lahore, Islamabad, Faisalabad, and other cities across the country. We offer casino games, live dealer tables, sports betting including PSL and international cricket markets, crash games, and slot titles.
As the operator of the pk12 platform, we act as the data controller for all personal information that players provide to us or that we collect through their use of our services. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for ensuring that processing is lawful, fair, and transparent.
Our primary contact point for all privacy-related queries is the pk12 support team, accessible through the live chat portal inside your account dashboard once logged in.
pk12 collects personal data in several ways — directly from you when you register and use the platform, automatically through your use of the site, and from third parties where legally permitted. The categories of personal data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, gender, CNIC or passport number | Provided by you at registration or KYC |
| Contact Data | Email address, phone number, city of residence | Provided by you at registration |
| Financial Data | JazzCash or EasyPaisa wallet references, bank account name, USDT wallet address, transaction history | Provided by you and generated by your use of the cashier |
| Account Data | Username, account balance, bet history, bonus history, game session history | Generated by your use of the platform |
| Technical Data | IP address, browser type and version, device type, operating system, session timestamps | Collected automatically when you access the platform |
| Usage Data | Pages visited, game types played, betting patterns, session duration | Collected automatically via analytics |
| Communications Data | Records of support chat conversations, email correspondence, feedback submissions | Generated when you contact pk12 |
| Verification Data | Copies of government-issued photo ID, proof of address documents, selfie verification images | Provided by you during KYC verification |
We do not collect any special category data (such as health, racial or ethnic origin, political opinions, or biometric data) unless this is strictly required for responsible gaming assessments and only with your explicit consent. We do not knowingly collect data from individuals under 21 years of age.
pk12 uses your personal data for the following purposes:
pk12 processes your personal data on one or more of the following lawful bases depending on the specific processing activity:
pk12 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to keep your session secure, and to analyse how players navigate the site. Cookies are small text files stored on your device by your browser.
The types of cookies pk12 uses include:
You can manage your cookie preferences through the consent manager available on the pk12 platform, or through your browser's cookie settings. Note that disabling strictly necessary cookies will prevent you from using core platform features including login.
pk12 does not sell your personal data. We share your personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:
All third parties with whom pk12 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the one for which it was shared.
As an internationally licensed platform, pk12 and some of its service providers may process your personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, pk12 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies within Pakistan.
Safeguards used for international transfers include: standard contractual clauses approved by relevant data protection authorities; adequacy decisions where the receiving jurisdiction has been determined to provide an adequate level of data protection; and binding corporate rules where applicable within a corporate group.
By using the pk12 platform you acknowledge that your personal data may be transferred to, stored in, and processed in jurisdictions outside Pakistan as described above. If you would like further information about the specific safeguards in place for any particular transfer, please contact our support team through your account dashboard.
pk12 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required or permitted by applicable law. The following general retention periods apply:
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player. Where data must be retained to comply with a legal obligation, it will not be used for any other purpose during the retention period.
Subject to applicable law, you have the following rights in relation to the personal data pk12 holds about you. To exercise any of these rights, contact our support team through your pk12 account dashboard. We will respond within 30 days of receiving a valid request.
Request a copy of all personal data pk12 holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no longer a legal basis for us to retain it.
Request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Request a copy of data you provided to us in a structured, machine-readable format for transfer to another service.
Object to processing based on legitimate interests, including direct marketing communications.
Please note that some rights are subject to exceptions — for example, we cannot delete data that we are legally required to retain under AML regulations. Where we are unable to fulfil a request in full, we will explain the reasons clearly.
pk12 operates a strict 21+ age policy on all gaming and betting services. Our platform is not intended for, and must not be used by, individuals under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.
During registration, pk12 requires players to confirm that they are aged 21 or over. pk12 may request documentary evidence of age at any point. Where pk12 discovers or has reasonable grounds to believe that a registered account belongs to an individual under 21, the account will be suspended immediately, all balances frozen, and the matter referred to our compliance team. Any personal data collected from an underage individual will be deleted promptly once the matter is confirmed.
pk12 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, sports promotions, and other offers relevant to Pakistani players — but only if you have opted in to receive such communications during registration or through your account preferences.
You can opt out of marketing communications at any time by:
Opting out of marketing communications will not affect transactional or service communications — we will still send you messages about your account activity, deposits, withdrawals, and security alerts, as these are necessary for the operation of your account.
pk12 does not send unsolicited marketing messages to individuals who have not opted in. If you receive an unsolicited communication purporting to be from pk12, please report it to our support team immediately as it may indicate a phishing attempt.
pk12 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
While pk12 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but we are committed to maintaining industry-standard protections and responding promptly to any security incidents.
You also play an important role in keeping your data safe. Please use a strong, unique password for your pk12 account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been compromised, contact pk12 support immediately through your account dashboard.
pk12 may update this Privacy Policy from time to time to reflect changes in our data practices, new services, or applicable legal requirements. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the pk12 platform and, where possible, via the contact details associated with your account, with reasonable advance notice before the changes take effect.
The date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how pk12 handles your personal data. Your continued use of the pk12 platform after the effective date of any updated Policy constitutes your acceptance of the revised Policy.
Where a change to this Policy requires your consent under applicable data protection law, we will seek that consent through the appropriate channel before the change takes effect in relation to your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk12 handles your personal data, please contact our support team in the first instance through the live chat portal available inside your pk12 account dashboard. We take all privacy enquiries seriously and will respond promptly.
For formal data protection requests — including access requests, erasure requests, or objections to processing — please submit your request through the support portal and mark it clearly as a "Data Protection Request". We will acknowledge your request within 48 hours and provide a substantive response within 30 days.
If you are not satisfied with pk12's response to a privacy complaint, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. Details of the applicable supervisory authority are available from pk12's support team upon request.
Play cricket betting, live casino, slots, and crash games at Pakistan's premier online platform — with the confidence that your personal data is handled responsibly.
Must be 21+ to play. Please gamble responsibly. By registering you agree to the pk12 Privacy Policy and Terms & Conditions.